CUSTOMER SUPPORT
Warranty & Reclamations
Information on warranty coverage, applicable terms and how to report a product issue.
WARRANTY GUIDANCE
Support beyond the purchase.
Warranty terms
Please see Lojer’s general warranty terms for information about warranty coverage and conditions.
Please note that different warranty terms may have been agreed between the seller and the customer at the time of purchase. In such cases, the agreed terms apply.
[Warranty terms – English]
Submit a reclamation
If you need to submit a reclamation, please provide the relevant delivery or purchase information, a description of the issue and photos that help document the reported issue.
Receiving a reclamation does not constitute a decision on warranty coverage or compensation. Each case is assessed separately based on the applicable terms and the information provided.
Reporting incidents
To ensure patient safety and the continuous development of our products, we ask you to report without delay all incidents, near misses and other safety-related events involving products manufactured or supplied by Lojer.
Send the report by email to incident@lojer.com. Whenever possible, include the product identification details (model and serial number) and as detailed a description of the event as possible.
A device involved in an incident must be isolated and retained for investigation. The device must not be repaired, serviced, modified or disposed of before Lojer has completed its investigation or given separate permission to do so.
Serious incidents must also be reported to the competent authority in the country where the device is used, in accordance with the applicable requirements in that country.
All reports are handled confidentially as part of Lojer’s Post-Market Surveillance and in accordance with applicable regulatory requirements.